Verizon Samsung Galaxy S6 Edge – Data not available while on a call

 

Problem: Simultaneous voice and data wasn’t a problem on my S4, but since I picked up my S6 Edge yesterday whenever a call comes my phone tells me that data is no longer available.

Solution:

  1. Verify the “Advanced Calling 1.0” DH Voice feature is enabled on your line.
    1. you can do this yourself through the My Verizon Mobile app on the phone
    2. OR you can call *611 and have them put it on
  2. Verify the feature is enabled on the device
    1. Settings > Advanced Calling > Activate Advanced Calling (Screen shots below)
  3. Power cycle your phone

Note: It took a couple of power cycles and probably about 5-10 minutes for the setting to actually take and start working