An experienced IT Leader with success in accomplishing business objects through forward looking IT strategy, execution, and employee development.
Obtained sustained high performance and results by hiring, then coaching Managers and Individual Contributors. Developed and implemented organizational changes resulting in more effective product delivery. Improved site efficiency by implementing new operational processes into the region. Improved project delivery results by implementing an Agile based project management methodology that increased the effectiveness of all team members with the largest gain to those with less experience.
Increased network and service capacity over 100% in one year by building out six data halls in three data centers across three geographically dispersed sites. Increased network physical capacity and throughput over 400% by migrating to new hardware and retiring legacy equipment.
Modernized foundational infrastructure components including server hardware, virtualization platform, shared storage, networking, telephony services, data and voice circuits, disaster recovery, web application proxies, and application load balancing resulting in increased service availability, performance, and capacity allowing the organization of sustain employee growth greater than 100% member growth greater than 70% YOY for three consecutive years.
Reduced customer downtime while increasing scalability and quality by developing and implementing processes for customer onboarding / offboarding, automated health checks, SLA reporting, purchasing and accounts payable, and change management.
Completed three expansion office openings, one office consolidation in three states, and two data center migrations allowing the organization to support employee growth rates of 100% year over year spanning a four year period. Reduced IT Infrastructure costs while increasing service availability and supported features.
Developed, implemented, and executed Business Continuity solutions for over fifty (50) businesses of differing sizes across a wide range of industries. Identified the need for and developed a self service customer portal providing on demand account insights resulting in increased customer satisfaction and retention.
Packaged over 200 Windows applications using Macromendia InstallSheld enabling the migration of workstations from Windows NT 4.0 to Windows XP. I also developed a .NET Windows Form application using a MSSQL database that reduced duplicate repairs for workstation related depot requests.
GPA: 3.91 - Graduated Cum Laude
GPA: 4.0 - Graduated Magna Cum Laude
GPA: 3.65 - Graduated with honors
Being a Husband and Father, photography, golf, cheering for the Buffalo Bills and THE OSU Buckeyes, riding my motorcycle and travelling.
When forced indoors I find myself thinking about what my next crazy adventure will be, tinkering around with home automation, and home improvement.